Using CMM in Your Practice

Using CMM in Your Practice

Bringing the Concepts + Tools of CMM to Organizational Life

What could we make in our everyday experience within organizations if we could use the full measure of CMM’s concepts and tools as living resources to shape patterns of communication and interaction that more closely align with our values and aspirations?

“Our society is an organizational society. We are born in organizations, educated in organizations, and most of us spend much of our lives working for organizations. We spend much of our leisure time playing and praying in organizations. Most of us will die in an organization, and when the time comes for burial, the largest organization of all—the state—must grant official permission.” – Amitai Etzioni

Founding CMM Institute Board Member and Associate, Jesse Sostrin, is passionate about this question. He has dedicated a significant part of his working life to providing a variety of resources intended to help today’s leaders and consulting practitioners from fields such as organization development, coaching, and conflict resolution to integrate the concepts and tools of CMM more actively into their work.

Coaching for Practitioners: Using the Tools of Re-Making Communication at Work

Join Dr. Jesse Sostrin in a series of four live, online webinars to learn the concepts and tools for Re-Making Communication at Work. This learning program teaches participants how to identify and re-make the critical patterns of communication that sustain unwanted outcomes in organizational life, from breaches of trust and failures of collaboration, to fragmented organizational culture.

“Rather than searching for ways that organizations impact the communication that takes place within them, I care about finding ways to look at how communication impacts organizational life. This approach, which inverts the more traditional view of organizational communication, could be called the study of organizational life from a communication perspective.” – Jesse Sostrin

During the first two webinars, the program provides a foundation for understanding the new approach to communication, which departs from the conventional “transmission model” of communication. This includes an in-depth review of the chemistry, physics, and design of communication in the world of work. Building on this foundation, participants also learn about two groups of common patterns that play out in organizational life. The “seven communication pitfalls and unwanted patterns” produce challenging outcomes with closed episodes and fragmented turns, while the “seven preferred patterns of communication and interaction” produce preferred patterns with open episodes and aligned turns.

In the final two webinars, the program provides opportunities for participants to self-assess their clients’ most important patterns of communication and bring a greater focus on those interactions that need to shift in order for positive change to occur. With the real-time coaching from Jesse, participants are able to expand their skills in order to support their clients’ efforts to:

  • Use the power of communication to create intentional learning,
    performance, and culture change;
  • Transform troubled relationships;
  • Shift workplace conflict effects from closed-damaging to open-building;
  • Get collaborative decision-making right; and
  • Increase levels of workplace trust and employee engagement from low to high.

In addition to these learning objectives, participants will also complete brief learning modules related to the following themes: Understanding How to Re-Making Leadership and Organizational Culture, Integrating the New Skills of Re-Making Communication into Your Consulting Practice, and Marketing Your New Skills.
Learn more at: www.remakingcommunication.com.

Consulting for Organizational Leaders: Re-Making Critical Patterns
of Communication at Work

“Communication is an intrinsic aspect of our working lives and there is not a single collaborative initiative we pursue that does not require some form of communication with others. Unfortunately, most of what we learned about effective communication at work was wrong...” – Jesse Sostrin

When communication breaks down among people in organizations, a whole cascade of barriers emerges. This creates a paradoxical impasse where the communication that needs to happen in order to address the situation at hand is now even less likely to occur because of the barriers and frustrations that stand in the way.

These vicious, self-sustaining communication issues are everywhere and they can erode the capacity of people to trust and work effectively together in the short term. In the long-term their effects are even more damaging; they directly contribute to declines in employee engagement, morale, productivity, and bottom line performance.

Workplace communication expert and author, Dr. Jesse Sostrin, argues that what we commonly refer to as “communication breakdowns” are really complex patterns of communication and interaction that have a series of rules and conditions that either keep them in place, or provide the flexibility required to re-shape them into different patterns that create more desirable outcomes and experiences.

“Communication is action, reaction, action, reaction—picking out one thing with the hope of saying “see, this is it” is impossible. Everything is connected to everything else.” – Jesse Sostrin

In this dynamic program, teams working through significant challenges within their organizations spend a full-day with Dr. Jesse Sostrin to identify and re-make the critical patterns of communication that make and sustain unwanted outcomes such as breaches of trust, failures of collaboration, poor productivity and performance, fragmented organizational culture, and more.

The program provides a foundation for understanding the new approach to communication, which departs from the conventional transmission model of communication. The program then delivers opportunities for the team to self-assess their most important patterns of communication and bring a greater focus on those interactions that need to shift in order for positive change to occur. With the real-time coaching from the presenter, team members are able to make concrete gains on the challenges that confront their ability to remain vital, productive, and value-added to their organization, including the on-going capacity to:

  • Transform troubled relationships;
  • Shift conflict effects from closed-damaging to open-building;
  • Get collaborative decision-making right; and
  • Increase levels of workplace trust and employee engagement from low to high.

For more information about these and other CMM programs,
contact Jesse anytime:

Web: www.sostrinconsulting.com
E-mail: jesse@sostrinconsulting.com
Phone: +1.805.238.2377

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