CMM Perspectives Blog
The thing about shortcuts is that there are no short cuts to effective communication. Despite the prevalence of three-step processes to get difficult conversations right, listen better, persuade others, etc. it takes a deeper level of focus and effort to shift unwanted patterns of communication. However, re-making communication at work can have dramatic effects on individuals, teams, and organizations, for example:
Many have tried and just as many have failed. Well-meaning and highly skilled supervisors, trainers, executive coaches, management consultants, and human resources professionals have all accepted the challenge of “improving” communication within their teams.
Last week I devoured the book, Executive in Passage, by Donald and Paige Marrs. It tells the powerful story of a man coming to terms with life-disrupting changes that shake him to the core.
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